Support
A real person reads every email. We aim to reply within one business day.
Viewer Help
Trouble with a rental, playback, sign-in, or your account? Email us with the address you rented with and a description of the problem (device, browser, and what you saw).
DirectCut Support
Refunds
Rentals are final, with one exception: a verified playback failure on our side within 7 days of your rental. The full rules are in our refund policy.
Filmmakers & Pre-Upload Questions
Thinking about selling your film here, or have questions before you sign up or upload? Email interest@directcut.co and we’ll talk it through. Start with how selling works and the economics.
Legal, Privacy & DMCA
Rights requests, privacy questions, and DMCA notices go to legal@directcut.co. See our Terms of Service and Privacy Policy.